Product success

Get your questions answered

Our global team of product experts is here to increase the happy use of our software at every step in your customer journey.

Not your typical support

Every member of our Customer Success team has deep product development expertise and knowledge of our software. Our Product Success group provides all of our customer's day-to-day support needs. And our Product Concierge group delivers advanced onboarding and account services.

We serve businesses of all sizes — from startups to global enterprises — to make our suite of products work best for you. No automated responses. No tiered support. No long wait times.

A global team

Our customers are spread across the world. So, we are too. Our fully remote team works across four continents, six countries, and eight time zones. No matter the time, day, or location, count on our product support team to answer your questions 24/7. Contact us — from anywhere at any time.

Radically responsive

When you ask for help, we know that you need us. And we want to be useful to you — immediately. That is why, in July 2014, we pioneered The Responsive Method. These principles are the engine that drives our sense of urgency and growth. We respond super fast.

Extensive knowledge base

We love sharing our product expertise with you. Explore our comprehensive knowledge base for self-service support documentation that includes help articles, how-to videos, best practices, and more. Read our weekly release notes to stay up-to-date with our software enhancements — including major new functionality, small improvements, and helpful fixes — that we ship every week.

Integrate with how you work

We understand that every team works differently. And a new tool needs to fit into your overall product development environment. That is why our data model is flexible — to work with how your team works best. We support more than 30 integrations and have helped thousands of customers integrate our software into their organization. If you need help setting up your team structure, creating the perfect workflow, or integrating with a tool your team already depends on, just ask.

We are amazed by the responsiveness and expertise of the Aha! Customer Success team. It is great to work with a company that is deeply committed to helping their customers succeed.

David I

Group Product Manager, Fortune 500 pharmaceutical and life sciences company

We are here for you

Our Product Success team is comprised of product development experts — not salespeople. Every team member brings deep knowledge of our software and real-world perspective. We have worked hard to build great products and manage complex projects. This means we are like you and have the expertise to help you move forward.

You can count on us for ongoing support whenever you need it, at every stage of your Aha! journey. Whether you are just getting started in a trial or have thousands of users, we are always ready to help.