Aha! Ideas + Slack
Streamline communication across teams
Keep everyone engaged with what customers want. There are two ways you can integrate Aha! with Slack. You can send idea updates from Aha! to Slack. And you can quickly capture new suggestions in Aha! Ideas directly from Slack. This helps you create a culture of innovation.
Increase visibility across the organization
Configure your integration to send updates from Aha! Ideas to the Slack channels of your choice. You can choose to create one or many integrations at the account or workspace level. This gives you full control over who can see what information in Slack.
Share idea updates
Organize your updates by activity stream. Each notification in Slack includes a link so Aha! Ideas users can easily open the record for more details. For example, you can set up a #customers channel to communicate important feedback or an #employees channel to share internal suggestions.
Capture ideas as you chat
Create new records in Aha! Ideas directly from Slack. With a simple /aha command, you can add new ideas and assign to-dos to yourself and others — without ever leaving the conversation. Select exactly where the new record belongs in Aha! Ideas so you can easily find it and add more details later.
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Quickly convert a ticket in Zendesk into a new idea or link to an existing one.
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Link customer opportunities and support cases directly to ideas.
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Link files in Dropbox directly to ideas with this one-way integration.
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Control levels of access to your Ideas account and portals using Okta.
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