Aha! Ideas | Getting started

Truly understanding people is hard. In a world full of anonymous surveys, most companies struggle to engage with a broad community of users to gain actionable insights about what these folks need and what they want. Skip the guesswork and discover by asking them directly.

Welcome to Aha! Ideas — the best way to crowdsource feedback, engage a community, and develop customer empathy. You can seamlessly collect and prioritize ideas via a custom-branded portal. There is new breakthrough functionality like live empathy sessions and in-app community feedback.

Ideas overview page in Aha! Ideas with status, ideas trends, and recent ideas.

Aha! Ideas has two plan options — Ideas Essentials and Ideas Advanced. The Essentials plan includes unlimited ideas portals that you can customize to match your brand, plus unlimited ideas portal users, the ability to score feedback, and basic reporting. The Advanced plan includes all the features of the Essentials plan plus live empathy sessions, an in-app feedback widget for your web application, proxy voting, and advanced reporting.

All trial accounts start with Ideas Advanced. To get acquainted with your new account, try the Quick Start Guide. You will be guided through the application with tours of each area of functionality. (You can connect with our Product Success team directly from the Quick Start Guide too.)

As you explore your new account, you will find a tour with helpful tooltips on nearly every page. Hover over the ? icon on the top-right side of your screen, then click Show tooltips on any page where a tour is available.

Note: If you close the Quick start guide and want to re-open it, hover over the ? button at the top of your screen and click Show quick start guide (paid accounts) or Show tooltips (trial accounts) to re-open the guide.

Getting started

The introductory articles below are also helpful for new users just getting started. Click any of the links below to move on. Welcome to Aha! Ideas!